MALIAH Virtual Assistance · Research · Client Care

Virtual Assistant Research & Client Support

Hi. I'm Maliah!

Reliable virtual support for the details behind your business—research, administration, social content, and customer care.

See my work Let’s work together

Organize · Research · Create · Support

Maliah smiling in front of a blue backdrop while holding a book

Thoughtful help for
the work behind the work.

Flexible, dependable support that keeps everyday operations clear and moving.

Administrative Support

Email management, scheduling, data entry, document organization, and detail-focused proofreading.

Social Media & Content

Content formatting, post scheduling, audience engagement, and polished Canva-based creative support.

Research & Customer Care

Market research, lead generation, and thoughtful chat or email support that helps customers feel heard.

Proof of work.

A closer look at the social content and performance work I’ve supported.

A collage of social media posts and platform performance snapshots
01Social content and post-performance snapshots
Short-form video content examples for a collectibles and print shop
02Short-form video and product content for Bored Prints PH

A little about me

About Me

I make busy work feel lighter, clearer, and more considered.

I’m Maliah, a detail-oriented virtual assistant with experience in administrative support, research, social media content, and customer care. I bring calm structure to busy workflows and take pride in making the small details feel handled. A researcher’s eye and a naturally adaptable approach help me learn quickly and support each project with care.

How I work

  1. Listen

    Understand the goal, context, and constraints.

  2. Clarify

    Organize the problem and define the useful outcome.

  3. Create

    Develop the research support, content, or digital solution.

  4. Refine

    Review the details and prepare the work for use.

Previous Clients

Trusted across operations, research, and digital business.

  • 2019—2020
  • 2021—2024
  • 2024—2025
  • Content & customer support

Ready for your workflow

Tools & Software

Comfortable across the everyday tools that keep communication, planning, and creative work organized.

  • Google WorkspaceDocs · Sheets · Drive
  • Email & communicationGmail · Outlook
  • Planning & project toolsNotion · Taskade · Google Keep
  • SchedulingCalendly · Google Calendar
  • Content & designCanva · CapCut · VLLO
  • Data & analysisMicrosoft Excel · SPSS

Care that shows up

Customer Service

Friendly, timely support across chat and email—grounded in clear communication and follow-through.

  • 4.9Customer service rating
  • 100%24-hour response rate
  • 100%Satisfaction rate
  • 0%Complaint rate
Customer service dashboard showing response, satisfaction, and complaint metrics
Service performance snapshot from my previous portfolio

A reliable remote setup

Device Details

Well-equipped for focused, dependable remote work.

About This Mac

MacBook Air

Apple M1 · 2020

Memory
8 GB
Operating system
macOS Tahoe 26.6.2
Connection snapshot
56.76 Mbps download · 72.86 Mbps upload · 20 ms ping

A thoughtful next step

Let’s make the
next move clearer.

Tell me what you’re working on—whether it’s an admin backlog, social content, a research project, or a customer experience that needs more care.